Frequently Asked Questions
Updated October 1, 2023
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How do I earn points?
You can find all of the trip qualification information here.
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What is included in the incentive trip award?
When you earn the 2025 Adventure Awaits Trip by earning 43,500 points, you’ll be rewarded with a $5,000 USD travel allowance paid directly through your commission payment!
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What do I do once I’ve earned the incentive trip?
First of all, celebrate your awesome achievement! After your achievement has been confirmed, you will be notified that you have earned the incentive trip and your award will be deposited to your next commission check . You can then use that amount to plan your trip, or work with a travel agency of your choosing to book it for you.
Keep in mind that your award will only be deposited once you have earned the required number of Guaranteed points. Pending points will not count toward earning the trip until they become guaranteed, which is the end of the earning period for Team Building points or after the corresponding event for Event Attendance points.
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When does the trip take place?
For this trip, the timing is entirely up to you! You can travel or use your funds however and whenever it works for your schedule. No redeem date or destination will be set, so your award will be yours to use when you choose.
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When will I receive my deposit?
Your direct deposit will show up on your next commissions payment the month after you earn the required number of points in guaranteed points. If any of the points counting toward your qualifying total are still pending points, your qualification will be pending until those pending points are finalized, which is the end of the earning period for Team Building points or after the corresponding event for Event Attendance points.
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Is there a minimum personal sales requirement?
No. You may earn the incentive trip with any combination of incentive trip points!
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How are Team sales points awarded?
Team sales points are awarded when your cumulative Team sales reach certain benchmarks during the earning period. Your Team sales are the total personal sales from commissionable orders submitted by you and by all levels of Downline for which you are eligible to receive commissions. There are four Team Sales points awards, each can be earned on a one-time basis when your Team’s sales reach the qualifying level. Earn all four levels for a total of 8,000 incentive trip points!
Level 1: 1,500 points when your Team sales reach $100,000 in the earning period
Level 2: 1,500 points when your Team sales reach $250,000 in the earning period
Level 3: 2,500 points when your Team sales reach $500,000 in the earning period
Level 4: 2,500 points when your Team sales reach $1,000,000 in the earning period
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How many Downline levels apply toward my Team sales?
A Team consists of yourself and up to 3 Downline levels from which you are eligible to earn override commissions.
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How do I earn points for new VIP Customers?
You will receive incentive trip points for every 5 new VIP Customers that sign up with you during the trip earning period. You will earn 50 points for every 5 new VIP Customers for the first 25; 100 points for every 5 new VIP Customers for the next 25; and 200 points for every 5 new VIP Customers for the next 25. This makes a total of 1,750 incentive trip points when you sign up 75 new VIP Customers over the course of the incentive trip earning period!
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Who qualifies as a new VIP Customer?
A new VIP Customer is a customer who has signed up for the VIP program that has never previously been one of your VIP Customers. Existing VIP Customers that automatically renew do not count as a new VIP Customer. If one of your new VIP Customers cancels their account within 14 business days of signing up, they will no longer count towards your total amount of new VIP Customers.
An Enthusiast in your Downline that changes to VIP Customer due to inactivity during the qualification period will not count towards your new VIP Customer total. Close To My Heart Makers are not allowed to simultaneously be a VIP Customer.
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How and when do I receive points for signing up a new Maker to my first Downline?
Qualified Team members must complete their first $300 in sales and maintain active status (not move to Enthusiast or VIP Customer) during the incentive trip qualification period. If these criteria are met, you will receive the team building points at the end of the qualifying period.
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If I add a new first Downline during the incentive trip qualification period, and they become inactive or move to an Enthusiast or VIP Customer, will I still get the 400 points for that Downline?
No. Pending Team building points will be lost if the new Downline becomes inactive or changes to an Enthusiast or VIP Customer.
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As an Upline, how do I receive points for new first Downline that achieve Start with Heart?
Uplines will receive 450 incentive trip points when they have first Downline that achieve their Start with Heart program requirements between October 1, 2023, and September 30, 2024.
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What if my new first Downline meets their Start with Heart goals but then becomes inactive or changes to Enthusiast or VIP Customer during the qualifying period?
In this scenario, you would keep the Downline Start with Heart points but lose the Team Building points.
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If I add a new first Downline before the qualification period begins, but she completes her Start with Heart during the qualification period, will I receive Team building or Downline Start with Heart points?
If you had signed up a new first Downline during the months of July, August, or September 2023, and she reaches her first $300 in sales during the 2025 qualification period (as well as meeting the other new Downline qualifications) you will receive Team building points for the 2025 incentive trip. As with other Team building points, these points will be awarded at the end of the qualification period.
If the new first Downline has a Start with Heart deadline on or after October 1, 2023, and achieves it on or after October 1, you will receive the Downline Start with Heart points for the 2025 incentive trip.
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If my new first Downline has been a Maker before (re-sign), will I still earn Team building and Start with Heart points?
Yes, you will still be awarded Team building and Start with Heart points for a new first Downline who was previously a Close To My Heart Maker, as long as they submit their qualifying sales and do not change to Enthusiast or VIP Customer before the end of the qualification period.
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How do I earn the points for my first level Downline’s first-time title promotions?
Uplines will earn 200 points for any first Downline who achieves a first-time promotion to a non-premier title of Influencer or above during the qualification period, and 450 points for any first Downline who achieves a first-time promotion to a premier title of Premier Influencer or above. Points are awarded only once per individual for each first-time title promotion. Your Downline’s title may fluctuate during the qualification period, but they must hold at least the title level for which points were awarded when the qualification period closes in order for you to receive the points.
For example, if a Downline promoted to Mentor for the first time, the Upline will receive incentive trip points as long as the Downline’s title was still Mentor or above by the end of the qualification period.
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How do I earn points for my personal title promotion for first-time promotion to Influencer or above?
You will receive 200 points for each first-time personal title promotion you achieve during the incentive trip qualification period. Points are awarded only once for each new title promotion, and it must be a first-time promotion to that title.
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How do I earn the personal title promotion points for first-time promotion to Premier Influencer or above?
You will receive 450 points for each first-time Premier title promotion that is achieved during the incentive trip qualification period. Points are awarded only once for each new title promotion, and it must be a first-time promotion to that title.
If you reach a higher non-Premier title and then qualify for a lower-level Premier title (through sales or overall Downline count), you will still receive points for the Premier title promotion, even though your title will not change. For example, if you promote to the title of Mentor and then later qualify for the Premier Influencer title for the first time, your title will remain Mentor, but you will still earn the 450 points for qualifying for the Premier Influencer title.
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Can I redeem Performance Rewards points for incentive trip points?
Yes, you may redeem Performance Rewards Points as follows at any time before the end of the qualification period:
Redeem Rewards Points Receive Incentive Trip Points 1,125 150 2,075 275 2,825 375 3,750 500 -
How are the Event attendance points awarded?
Event attendance points are determined by our online registration records and event attendance. If you purchase a registration from another Maker, it is your responsibility to notify Home Office to transfer the points to your name. Here are the qualifying events and their corresponding point values:
- Business Builders 2023 = 75 points.
- Convention 2024 = 125 points.
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When are incentive trip points awarded?
Incentive trip points are awarded by the fifteenth of the month following the month in which they were earned. Points for new Downline and Downline title promotions will show as pending points until the end of the earning period. Points for event attendance will show as pending points until after the event is held.
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How can I keep track of my progress toward earning the trip?
Starting November 15, 2023, you may view your current and pending incentive trip progress in a handy chart found on the “Qualifying” tab of this website. You can also check your point totals in Reports.
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What is included in the incentive trip award for the top three earners?
An additional $1,000 USD will be added to the $5,000 USD deposit for a total of $6,000 USD! Cha-ching! These additional funds will be awarded to the earner with the Most Overall Points, to the Top Team Builder and to the earner with the Highest Personal Sales in Dollar Increase over the same time period from the previous year. $24,000 in personal sales is the base amount if your personal sales were less than $24,000, or if you didn’t have any personal sales over the same time period from the previous year. The top three earners will be determined an announced at the end of the trip earning period.
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What happens if a Maker has earned the top spot in more than one category (for example, the same Maker was the Top Team Builder and had the Most Overall Points)?
All Makers are eligible to work toward achieving one of these three highly recognized spots, but a Maker can only earn a top spot in ONE category. In the example of a Maker who has earned both the Most Overall Points and has earned the most Team building points, the category that Maker earns will be based on the first-place earner’s mastery in that category. The Maker will be named the top earner in the category where she or he has the largest gain over the Maker with the next highest amount of incentive trip points in that category.
If there is a tie in the Top Team Builder category, then the Maker who has the highest total of Downline personal sales during the qualification period will earn this top spot.
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Are there any other forms of recognition for top performers?
Yes, Makers who achieve $7,000 in personal sales in a single month during the incentive trip earning period will receive a one-time 1,000 point bonus. If you earn $7,000 in more than one month, you still only receive the award one time.
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Will there be a Create & Take for the incentive trip earners?
No; however, each earner will receive an exclusive stamp set to create their own layouts for the trip at their leisure.
All incentive qualifications, specifications, gifts, and details are subject to change at the discretion of Close To My Heart. Maker’s status must be active at the time of the incentive trip. Qualification decisions are final and will be made by Close To My Heart.