General Questions

1. What is the Album Retreat?

The Album Retreat is a relaxing retreat from everyday life and pressures for scrapbooking fun! Each attendee will come away from the retreat with a brand new album, 10 beautiful 2-page layouts and memories to last a lifetime! Food, friends, and scrapbooking in the beautiful, mountainous state of Utah make for a delightful scrapbooking sanctuary. Register today and join in the fun and a bonus project or two!

2. Where will the Album Retreat take place?

The Album Retreat will take place at the Radisson Hotel Salt Lake City Downtown at the foot of the Wasatch Mountains in Salt Lake City, Utah.

3. When is the Album Retreat?

The dates of the Retreat are Thursday through Saturday, November 5-7, 2015.

4. What will we do at the Retreat?

Attendees will create a full scrapbook album—ten beautiful 2-page scrapbook layouts. Come preserve memories, make friends, and have a good time!

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Registration Information

5. Who is invited to register for this event?

All active North American Consultants can register for this event.

6. When and how do I register for the event?

The online registration form will be available in Online Office beginning on Tuesday, August 4, 2015 at 9:00 am (MDT) to Directors and above. All Active Consultants and above may register beginning on Friday, August 7, 2015 at 9:00 am (MDT). Registration will close on Friday, October 2, 2015 at 11:59 pm (MDT) or when all spaces are filled. Make sure to register as soon as you can so that you can be a part of this fun and exciting event!

7. What is the cost of this event?

The Album Retreat registration is $300 USD (current exchange rate will be used at the time of registration for Canadian Consultants attending the event). Registration space is limited and not guaranteed until registration has been completed and paid for.

8. Can I earn incentive trip points for attending Album Retreat?

No. Incentive trip points will only be awarded for attending Convention.

9. What is included in the registration fee?

Registration includes the cost for all of the scrapbooking supplies to make 10 beautiful 2-page scrapbooking layouts and a gorgeous album to display them in and lunch on both Friday and Saturday. All other meals will be on own.

10. Will I receive a discounted registration for any title promotions?

Yes, when you promote to Senior Executive Manager for the first time you will receive $75 USD off an event. All registration discounts are one-time only and valid one year from the time of promotion. To redeem your reward, simply follow the check-out instructions during the registration process. Your promotion must be made no later than the September 2015 commissions that are processed by October 15, 2015. If you have already completed your registration when you promote, contact Consultant Services prior to October 15, 2015 to have the reward amount credited back to you. Any promotions made with the October 2015 commission run and after will be redeemable for other events in the future.

11. Is there a waiting list for the event if it sells out?

No. Please check the bulletin boards for Consultants seeking to sell their registration to the event.

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Special Needs

12. Will a separate meal be provided for me if I am vegetarian, diabetic, or celiac?

No. We simply use the special dietary needs information collected during registration to select buffets that accommodate all meal requirements for those that will be in attendance at the event. Special meal requests made to hotel staff will not be allowed.

13. Will Close To My Heart provide for any special needs?

Yes, when you register you will find a place to let us know if you have any special needs, including vision impaired, hearing impaired (need special seating), or mobility (wheelchair accessibility).

14. Can I bring a babe-in-arms and will there be a mothers lounge provided?

Babies under 12 months of age are permitted to accompany the Consultant to Album Retreat, however a Mother’s Lounge will not be available. Please be considerate and excuse yourself from the room when your baby needs attention, is crying, or needs to be changed.

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Cancellation

15. Is there a cancellation fee?

Yes. If you need to cancel your registration, there will be a $50 USD cancellation fee. The balance of your registration fee will then be refunded to you. Projects will not be mailed to you if you cancel your registration. You can only cancel your registration if registration is still open. If registration is closed, it will be up to you to sell your spot to another Consultant. Please contact Consultant Services at at ctmhoffice@closetomyheart.com to process your registration cancellation.

16. If I am unable to attend Album Retreat but do not wish to sell my

registration, can I still receive all of the projects to complete my album?

Yes. Approximately two to three weeks after the event your supplies will be ready to ship to you. Due to the expenses associated with collecting and mailing the supplies for those that miss Album Retreat, there will be a $100 USD (current Canadian exchange rate will be applied) service charge assessed that must be paid prior to your package being shipped. You must contact Consultant Services prior to November 13, 2015, to pay the service charge in order to receive your shipment.

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Miscellaneous

17. Will there be a special discounted room block at the Radisson hotel?

Yes. Close To My Heart has negotiated a fantastic room rate for the event. Reservations may be made by calling 1-801-531-7500 or 1-800-333-3333, or by visiting the reservations website. The nightly room rate for single, double, triple or quad occupancy is $139 USD plus taxes. All reservations require a major credit card to be placed on file, however, you will not be charged anything at the time of booking. Please book your room by October 5, 2015 to be guaranteed our negotiated rate.

18. Will the hotel require a credit/debit card upon check in?

Yes. Funds are placed “on hold” when using a debit card, so please plan accordingly or present a credit card when you check in.

19. Do I need to bring supplies?

Yes. A what to bring email will be sent prior to the event. Close To My Heart will also provide a limited amount of checkout items for non-consumables.

20. Are there any contests at the Album Retreat?

Yes! Check under the Contest tab for information.

21. What is the dress code?

There is no specific dress code. Come casual and ready to have a great time!

22. Are guests allowed?

No. Only Consultants who have registered for the event will be able to attend.