Frequently Asked Questions

1. What is Convention?

   The Close To My Heart Convention is always the highlight of our year! Get ready for incredible business and creative classes, outstanding and innovative creative sessions, new product demonstrations and training, special speakers, awards, show-stopping entertainment, fun, friendship, laughter, and more. You’re sure to come away with tons of great ideas, inspiration, new friends, and motivation to take your business to new heights.

2. Who can attend Convention?

   All Consultants and Preferred Members are invited to attend! Convention has something to offer everyone. If you are looking for creativity, business tools, fun new products, celebration, excitement, and an overload of great ideas, this is the right place for you! You must be an active Consultant or Preferred Member at the time of the event in order to attend or to have Convention supplies shipped to you. If a Consultant registers for Convention and then becomes a former Consultant while registration is still open, that Consultant’s registration will be cancelled, and the former Consultant will be refunded whatever registration fees have been paid minus the $50 USD cancellation fee. If a registered Consultant becomes a former Consultant after registration has closed, no refund will be made, but the former Consultant may sell her registration to an active Consultant.

3. When and where will Convention be held?

   Convention 2019 will be held July 11 – 13, 2019 at the Utah Valley Convention Center. Parking is complimentary across the street from the venue.

4. Will there be a special discounted room block?

   Yes! Close To My Heart has negotiated a spectacular nightly room rate at the following hotels: Provo Marriott Hotel & Conference Center or the Hyatt Place Provo, both located right across the street from the Convention Center. The nightly room rate for a King room with a pull out sofa sleeper for single through quad occupancy at both properties is $139/night plus tax (currently at 12.92%, subject to change), or $149/night plus tax for a Queen/Queen room. Parking at both hotels as well as the Convention Center is complimentary. Reservations must be made prior to Tuesday, June 18, 2019. A credit card will be required to reserve a room, and one night’s room and tax deposit will be charged to the card when booking your reservation. Complimentary Wi-Fi is available at both hotels in guest rooms.

   If you elect to extend your stay by checking in a few days early or staying a few days longer, that same great room rate will apply only if rooms are still available in our room block. The hotel will make every attempt to accommodate your requests; however rooms and rates are subject to availability.

5. Is there Wi-Fi at the Convention Center?

   Yes. UVCC offers complimentary Wi-Fi throughout the entire facility.

6. When and how do I register?

   The online registration form will be available in Online Office on Friday, August 31, 2018 at 9:00 am (MDT) for all Consultants. Registration will remain open until Friday, May 31, 2019 or until space is full.

7. What is the Convention registration fee and what does it cover?

   Registration fees are as follows:

   Register Aug. 31 – Dec. 31, 2018:

   $300 USD

   Register Jan. 1 – Feb. 28, 2019:

   $325 USD

   Register March 1 – May 31, 2019:

   $350 USD

   Registration fees include access to the entire event, full of fabulous extravaganza art presentations, informative business classes, exclusive early access to the newest idea book — including getting your own copy! —, creative sessions using new products, the chance to view catalog artwork close-up and in-person, a glamorous Awards Banquet, Operation Smile™ auction, fun-filled general sessions, product giveaway and artwork contest opportunities, and much, much more! Dinner at the Awards Banquet is included. Travel and hotel accommodations are not included

8. Will there be tours of the Home Office available?

   Yes. All tours are available for no additional fee. We will be offering tours on Wednesday, July 10 from 2:00 pm – 8:00 pm. Transportation will be on your own that day, but you must sign up for the time you would like to attend the tour. Complimentary round trip shuttle service from the Utah Valley Convention Center in Provo to Pleasant Grove will be available on Thursday, July 11 from 12:45 pm – 6:45 pm, which you must also sign up for during registration. It is not mandatory that Convention attendees sign up for either day of Home Office tours, however, no refunds or discounts will be provided if you elect not to attend.

9. What transportation options are available to get from Salt Lake City to Provo?

   There are a variety of car rental agencies on site at the airport to rent a car. However, you may also take the FrontRunner commuter trains directly from the Salt Lake City airport to Provo! Express Shuttle, Uber and Lyft are also available in Utah.

   For those Convention attendees who have flights departing on Sunday from the Salt Lake City airport, Close To My Heart will provide bus transportation from the Utah Valley Convention Center to the airport that day, and we will have a few different times to choose from. Shuttle schedules and reservations for $10 USD will be available beginning at 9:00 am (MST) on March 1, 2019 in Online Office.

10. What happened to Leadership Day?

    Title-based business classes will be available to sign up for beginning on March 1, 2019 on a first-come, first served basis, according to this schedule below. The exciting classes usually offered on just the first day will now be strategically scheduled throughout the event for our leaders.

    March 1 – 6, 2019:

    Directors & above

    March 7 – 13, 2019:

    Managers & above

    March 13 – close of registration:

    All Consultant titles

    Simply return to your registration in Online Office during this time period and select the classes that you want to attend!

11. Will I receive a discounted registration for any title promotions?

    Yes, when you promote to Senior Executive Manager for the first time you will receive a credit of $75 USD to use towards either Convention registration or a Business Builders event. For the US and Canada, when you promote to Director or above for the first time you’ll receive Convention registration for FREE! A coupon will be applied to your account for registration redemption. All rewards are one-time only and valid for one year from the time of promotion. Your promotion must be earned by Friday, May 31, 2019 in order to redeem the credit toward the 2019 Convention. If you promote to one of these titles at some point after you have already completed your registration, contact Consultant Services prior to Friday, May 31, 2019, to have the reward amount credited back to you. Any promotions earned in June 2019 and after will be redeemable for the 2020 Convention.

12. Is there a waiting list for Convention registration if the event sells out?

    No, but you can check the Events Bulletin Board found in Online Office > Communications > Bulletin Boards or the CTMH Consultants (Official) Facebook Group. Consultants who register for Convention and then find themselves unable to attend typically sell their Convention registration via the Consultant bulletin boards.

13. What if I want to cancel my registration?

    If you choose to cancel your registration, you may do so as long as registration is still open (it may close sooner than May 31, 2019 if space is full). There is a $50 USD cancellation fee. Simply contact Consultant Services and they will process your request. Your credit card will be refunded minus the cancellation fee.

14. What if I want to sell or transfer my registration to another Consultant?

    Simply return to your registration summary on the Convention website and click on the “transfer registration” button on the sidebar. You will enter the Consultant identification number and the first name of the person to whom you would like to transfer your registration. Once you submit this information, an email will be sent to the purchasing Consultant with further instructions. You may sell your Convention registration and Leadership Day registration at any time up until the day prior to the event without penalty. In order to have the correct name printed on the registration items, you must complete the transfer via the receipt page no later than Monday, July 8, 2019.

15. Can I sell or gift my Awards Banquet ticket to another person?

    Your Consultant Awards Banquet ticket is non-transferrable. While you do have the ability to either sell or transfer any guest tickets you purchase, you may not gift or sell your own Awards Banquet ticket to another person, even if you are unable to attend.

16. If I am unable to attend Convention but do not wish to sell my registration, can I still receive all of the product and special gifts given to Convention attendees?

    Yes. Approximately two to three weeks after the event your supplies will be ready to ship to you. Due to the expenses associated with collecting and mailing the supplies for those that miss Convention, there will be a $100 USD (current Canadian exchange rate will be applied) service charge assessed that must be paid prior to your package being shipped. You must contact Consultant Services prior to Friday, July 26, 2019, to pay the service charge in order to receive your shipment. Other Consultants are not eligible to pick up your items for you at the event. You must be in attendance to receive any giveaways or business class handouts. Product bundles are not available for purchase if you do not attend the event.

17. If I am unable to attend Convention will I still receive points toward earning the incentive trip?

    No. Incentive trip points will only be awarded to those in attendance at Convention. If you have sold your registration to another Consultant, be sure to contact Consultant Services so they can ensure the correct Consultant receives the trip points.

18. Can I bring a guest to any Convention events?

    Yes. You may bring one guest who is at least eight years of age or older to the Awards Banquet for a $75 USD fee. Guests can be added either at the time of registration or afterward by returning to the registration page and adding them to your registration. Guests cannot attend any other parts of Convention.

19. Can I bring my children to any events with me at Convention?

    Babies under 12 months of age are permitted to accompany the Consultant to Convention events and activities. Please be considerate and excuse yourself from the class or activity when your baby needs attention, is crying, or needs to be changed. A mother’s lounge will not be provided by Close To My Heart at the event.

20. Can I request special dietary needs for the meals provided during Convention?

    Yes, however, the venue is only able to accommodate the special dietary requests that are listed in registration: Diabetic, Vegetarian, and Gluten-free. If you have additional special meal needs, you will need to make other arrangements.

21. Will a meal plan be provided at Convention so that I don’t have to leave the Convention Center during lunch?

    Yes. Beginning March 1, 2019, you can return to your registration summary and add on the boxed lunch option that you would like to purchase.

22. What should I wear to Convention?

    Business casual is suggested. For the Awards Banquet we suggest that you dress in semi-formal attire.

23. Where do I park my car while at Convention?

    All Convention attendees may park their vehicles in the parking lots across the street from the venue, regardless of whether or not they have booked a guest room at either of the hotels. Self-parking is complimentary.

    UVCC Parking Map

24. Will Convention logo items be available for purchase?

    Yes. We will announce when logo items are available for purchase online.

25. Will there be complimentary space available to host a Team meeting on Wednesday night?

    Yes, for Directors and above. We have a limited amount of space available Wednesday, July 10 from 6:00 pm to 10:00 pm to host Team meetings. The space will be in various conference rooms with varied seating capacity from 50 to 320. A microphone will be provided in each room. Screens and projectors may be available for an additional fee. Reservations may be made for 50-minute intervals with 10 minutes to allow the switch between groups. If you are hosting a meeting with another leader, two time slots may be combined. Space will be reserved based on a first-come, first-served basis.

26. When can I reserve space for a Team meeting?

    Team meeting space will be based on availability and distributed on a first-come, first-served basis. Registration will be open to Presidential Directors starting Monday, October 8, 2018, to reserve up to two 50-minute time slots for their Team meetings. Registration will open to Senior Executive Directors on Monday, October 15, to reserve up to two 50-minute time slots for their Team meetings. Registration will open to Executive Directors also starting on Monday, October 22, to reserve one 50-minute time slot. Registration will open to Senior Directors and Directors on Monday, October 29, to reserve one 50-minute time slot. Consultant Services will send out an email to Directors and above the first week of October with the reservation information.

27. By what title will I be recognized at Convention?

    Your title will be the official title you have reached based on May commissions (which are processed by June 15) for Consultant through Senior Executive Manager titles.

28. In order to enjoy special Directors-and-above privileges at Convention, when must I achieve the required title?

    If you have held the title of Director or above between January 1, 2019, and the first day of Convention, you will be invited to attend the Directors Dinner and be recognized as a Director on your name badge, even if you do not have the title of Director or above during the actual event.

29. What is the Presidential Reception?

    The Presidential Reception is an exclusive luncheon with the Home Office Executive Team. This reception will be held on Friday, July 12, 2019 and honors those Consultants who have reached the prestigious title of Presidential Director. Attendance at this luncheon is by invitation only.

30. Will bundles of new product be available for sale at Convention?

    More information will be available about bundles at a future date.

31. Will a virtual Convention option be available?

    No.

32. Will there be a 5K at Convention in Provo?

    More information will be available at a future date.

33. What is the Consultant Creativity Showcase?

    This is one of our favorite parts of Convention! The Consultant Creativity Showcase is an optional event for Convention attendees to display and share their best artwork with their peers at the event. For those interested in displaying artwork at the Creativity Showcase, you will have a space 3′ wide × 18″ deep to use. We will provide a table tent with your name to label your artwork. We invite you to stay by your projects to answer questions or you may leave it unattended to enjoy the other displays. For everyone who RSVPs and brings artwork to share, you will be given a new stamp set at the event.

    The Consultant Creativity Showcase will take place from 2:00 pm – 5:30 pm on Thursday, July 11, 2019 at Convention. You may begin setting up your artwork to display during lunch on Thursday afternoon. If you would like to participate by bringing your artwork to display, please submit your RSVP no later than 11:45 pm on Friday, May 31, 2019.